Privacy Policy

1. Introduction

YMA Bouncy Castles ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ymabouncycastles.uk or use our services.

2. Information We Collect

We may collect information about you in various ways, including:

Personal Data

• Name and contact information (email address, phone number)
• Billing and delivery address
• Payment information (processed securely through our payment providers)
• Booking and order history
• Communications you send to us

Automatically Collected Data

• IP address and browser type
• Device information
• Pages visited and time spent on our website
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings and orders
• Communicate with you about your bookings, including confirmations and reminders
• Provide customer support and respond to inquiries
• Send promotional communications (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Sharing Your Information

We may share your information with:

• Service providers who assist in our operations (payment processors, delivery services)
• Professional advisers (lawyers, accountants) when necessary
• Law enforcement or regulatory bodies when required by law

We do not sell your personal information to third parties.

5. Cookies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small data files stored on your device. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights (GDPR)

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at info@ymabouncycastles.uk.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Booking records are typically retained for 7 years for legal and tax purposes.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: